Welcome to Le Charme Sukhothai Resort online contact form. Please note that areas denoted by an asterix (*) are required information. We guarantee to reply within 48 hours. However, we sincerely apologise for any delay which may incur due to uncontrollable circumstances.



For reservations and enquiries

Tel : 02 642 5497 (domestic calls) +662 642 5497 (international calls) Email : [email protected]

For feedback and suggestion

Tel : 02 642 5497 (domestic calls) +662 642 5497 (international calls) Email : [email protected]

For media enquiries

Corporate Communications E-mail: [email protected]

9/9 Napho-Khirimas Rd. Muangkao, Sukhothai 64210 Thailand
Tel: +66 055 – 633 333
Email : [email protected]
Website :
SERENATA Hotels & Resorts Group
133/48 Ratchaprarop Road, Makkasan, Ratchathewi, Bangkok 10400
Tel: +66 (0) 2642 5497
Email : [email protected]
Corporate website:

or contact us on Facebook

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Q: How many people can stay in one room?

A: All the rates shown are for 2 persons in a room. However, each guest room can accommodate a maximum of three people. Please note that the third person charge will apply.


Q: Does my room reservation require a guarantee?

A: All room reservations require a credit card guarantee or cash deposit.


Q: What are the standard check-in and check-out times of the hotel? 

A: Our standard check-in time is 14.00 and check-out time is 12.00


Q: Is it possible to check-in earlier?

A: It is sometimes possible to check in earlier, however, this depends on availability and cannot be entirely guaranteed.


Q: Do you provide a service for late check-out?

A: Late check-out until 15.00 hrs is possible with additional surcharge. 1000 THB. Rate is subject to 7% applicable government tax. However, this depends on availability and cannot be guaranteed. Please contact the Front Desk 24 hours before.


Q: Is WiFi Internet access available?

A: Yes, we offer free WiFi Internet access in all rooms.


Q: Do you have twin or triple rooms?

A: We have twin bed room (2 beds) and double room (1 bigger bed).


Q: There are room types of two bedrooms?

A: We have 2 Villas.


Q: Do you have rooms with a bathtub?

A: No, all guest rooms have a shower bathtub only room type premier & family suit. 


Q: Is there a safety deposit box available at the hotel?

A: There is no safety deposit box in guest room but we have safety boxes at reception.


Q: Do you have a pet policy?

A: Pets are not allowed. Fine may apply for extra cleaning fees.


Q: Do you have non-smoking rooms?

A: We are a smoking free hotel. Smoking is prohibited in all hotel rooms. Fine applies in case of violation.


Q: Do you have extra bed?

A:We have extra bed 900 baht including breakfast.


Q:  Do you offer discounts for group bookings?

A:Yes, please contact our hotel’s Sales department. (**email)


Q:Do I have to give for deposit guarantee upon arrival?

A:With hotel policy we may keep 1000 baht per night maximum 5000 baht.


Q: How do I cancel my hotel reservation without a charge?

A: To cancel your booking without incurring any charge, please inform us in written to Reservations Department at least 3 working days prior to your arrival date. You will then be given a refund with 5% administration charge. The refunded amount will take at least 7-14 working days to reach your account.


Please note that you must be booked on a ’Flexible’ rate type as ’Advance Pre-Paid’ rates and some other special rates are non-refundable.





Q: Are baby cots available for the rooms?

A:Baby cots are available on request to all rooms.


Q: Are high chairs available in the restaurants?

A:Yes, we have high chairs in all our restaurants.


Q: How old of child for free of charge ?

A: Charge ABF for child age 4-12 sharing a room with adults without extra bed 200/pax.

A: Charge extra bed for child age over 12 years.





Q: Where is breakfast served and at what times?

A: A breakfast buffet is served daily at Garden view Restaurant.


Q: Is vegetarian cuisine available in the restaurants?

A:A selection of vegetarian a la carte dishes is available in all restaurants.


Q:  Is a special menu available for children?

A:Yes it is.


Q: Do you have room service?

A:Yes. Our Daily Room Service is available between 22.00 hrs and Last Order at 21.45 hrs


Q: What's time for breakfast?

A:The breakfast time start at 6.00hrs-10.00 hrs.





Q: How much parking space is available at the hotel?

A: The main parking lot is located at the front of the hotel accommodating max of 20+ cars.


Q: How is the security at the parking lots?

A: The hotel employed a full-time security guard to monitor the parking spots 24 hours.


Q: Do you have special facilities and services available for the wheelchair guests?

A: No.

Q:Is there a swimming pool at the hotel?

A: Yes, we have an outdoor swimming pool with the depth of 1.5 m.


Q: Do you have Thai traditional massage service?

A: Yes,we have and open from 09.00hrs-21.00 hrs.


Q: Do you have the elevator?



Q: Can we book sightseeing tours directly at the hotel?

A: Yes, sightseeing tours can be booked at our Front Desk.


Q: Do you have a tour desk where I can book excursions during my stay?

A: We don’t have a tour desk but our Front Office team are happy to assist with excursion arrangements and visits to Sukhothai tourist attractions.





Q: Do you accept Credit Card at the resort?

A: Yes. We accept VISA, MASTER CARD.

Q: How far is the hotel from the downtown shopping areas?

A: We are in the quiet district ,12 kilometers to Sukhothai new town and 1 kilometer to Sukhothai World Heritage and local market.

Q: Did you provide shuttle service?

A:We can arrange tuk-tuk or motortricycle upon request. Please contact our reception for more information.


Q: What are the local tourist attractions?

A:We recommend Sukhothai World Heritage and the associated towns, Sri Satchanalai and Kampang Pet.

Q: Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?

A: Yes, our team can help you with re-confirmations.


Q: Is a doctor available at the hotel?

A: We don’t have a doctor at the hotel but one is on-call 24 hours.


Q: What is the nearest hospital?

A: Sukhothai Hospital is less than 20-minutes from hotel.


Q: Where is the nearest bank or currency exchange?

A: Several Banks locates at Big C department store, 5 kilometers from here. 


Q: What voltage do you use in Thailand?

A: The voltage in Thailand is 220 Volts.


Q: Is it safe to drink tap water in Thailand?

A: The tap water in Thailand is not potable. However, complimentary drinking water is provided in all guest rooms.


Q: What is the VAT refund system in Thailand?

A: Tourists are able to claim back the VAT on larger purchases when they exit Thailand. Most department stores are also able to assist in arranging a refund.


Q: Can baggage be stored at the hotel whilst I travel to another location in Thailand?

A: Hotel guests can use the storage facility free of charge if they spend at least one night at the hotel. However, guests will not be allowed to store the baggage whilst they travel to another location in Thailand except the journey take no longer than 3 days and that the guest has to be back to the resort for another stay.


Unfortunately, the storage facility service is not available for non-guests.


Boutique hotel near Sukhothai Historical Park that is value for money for every traveler to spend a pleasant holidays in Sukhothai. Free WiFi. Great spa and Thai massage. Sukhothai airport is 45 min drive from the hotel.

9/9 Napho-Khirimas Rd., Mueang kao, Historical Park, Sukhothai, Thailand 64210



  Email Us

  +66 055 633 333, +66 824 500 176

  GPS : 17.011623, 99.715063